Evaluate level of company sales or client servicing using “hidden purchasers” method

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Results to be achieved:               

  • Sales or client servicing department employees skills, knowledge or attitude evaluation.
  • Evaluation of previously conducted training programs or other change program real influence and results.
  • Recommendation plan for improving employees skills or system.

Optional work content:

  • Negotiation with company responsible employees to define evaluation criteria, as well as to set target group for evaluation.
  • Evaluation survey creation and confirmation.
  • Company sales staff’s skills, knowledge on products and procedures evaluation.
  • Reports and recommendation preparation for improving previously mentioned processes.
  • These recommendations’ implementation in action (if necessary).

Execution duration:                                        

Three to five weeks, depending on amount and availability of employees.