Evaluate level of company sales or client servicing using “hidden purchasers” methodprint
Results to be achieved:
- Sales or client servicing department employees skills, knowledge or attitude evaluation.
- Evaluation of previously conducted training programs or other change program real influence and results.
- Recommendation plan for improving employees skills or system.
Optional work content:
- Negotiation with company responsible employees to define evaluation criteria, as well as to set target group for evaluation.
- Evaluation survey creation and confirmation.
- Company sales staff’s skills, knowledge on products and procedures evaluation.
- Reports and recommendation preparation for improving previously mentioned processes.
- These recommendations’ implementation in action (if necessary).
Three to five weeks, depending on amount and availability of employees.